Effective November 11, 2026.
Operator and privacy contact
Calgary Property Restoration is an independent information and contractor referral platform operated by Wade Lieu in Calgary, Alberta. For questions about your information, email info@calgarypropertyrestoration.com.
What we collect and why
When you send an enquiry, we collect the contact details, property location, damage description, urgency, preferred contact method and consent you provide. Commercial enquiries may include your organization and authority to arrange work. Optional photographs help explain the damage. Please avoid people, identity documents, payment information, access codes and other unnecessary personal information in messages or photographs.
We use this information to review your request, contact you and discuss an appropriate contractor referral. We may record the landing page, referrer website and campaign parameters to understand how the enquiry reached us. Abuse prevention uses a salted IP hash rather than storing a raw IP address in the lead record.
Contractor sharing and your choices
Submitting the form permits platform follow-up about your enquiry. It does not authorize automatic distribution to contractors. We obtain separate permission before sharing your details or photographs with a named independent contractor. You can decline a referral or withdraw consent for future optional contact by emailing us. Withdrawal does not undo processing already completed or recordkeeping required for business or legal purposes.
Service providers and storage
Cloudflare serves the website, Neon stores enquiry records, and Resend delivers owner notifications. Incoming messages to our public email address are forwarded through Cloudflare Email Routing to an owner-controlled Google mailbox. These providers process information to operate the service. Our database is hosted in the United States; email and infrastructure providers may also process information outside Canada, where local laws may apply. Contact us for information about these provider arrangements and our privacy practices.
Access to enquiry records is restricted to operating the platform and handling the request. Photographs are optional; send only what is needed to describe the issue. No automated customer calls, texts or contractor handoffs are enabled.
Retention and deletion requests
We retain enquiry and consent records only for as long as reasonably needed to handle the request, document authorized referrals, resolve disputes and meet applicable business or legal obligations. Contact us to request deletion of information or photographs no longer needed for those purposes. We review requests against any continuing recordkeeping requirements and explain applicable limits; this is not a promise of immediate removal from every provider backup.
Access, correction and privacy concerns
You may request access to your information, ask for corrections, withdraw optional consent or raise a privacy concern at info@calgarypropertyrestoration.com. Include enough context to locate the enquiry without sending sensitive documents. We may need to verify your identity before providing or changing records. Read Alberta guidance on access and correction for more information.
Analytics
If optional analytics is configured, it requires your per-visit choice. Enquiry contact details, property addresses, photographs and message contents are not sent to analytics. You can use the website and enquiry form without accepting optional analytics.